Alliance Broadband OTT FAQs

Alliance Broadband brings entertainment through the internet by providing different OTTs as VAS included in the packages (Movies, Original Web Series, Music, Sports live etc.) for our valuable customers.

Subscribers can avail the OTT subscriptions, once they subscribe in OTT packages.

OTTs available are : Hungama Play, Hungama Music, SonyLIV, Addatimes, Hoichoi, HS, ZEE5
Customers can avail these subscriptions according to their subscribed packages

Once the subscriber registered with OTT Packages will get credentials within 24Hrs through contact ,(Email Id or Mobile Number) details given in subscriber Alliance Broadband Account.
NOTE: Customers need to send an email from registered email ID to get a subscription for Sony LIV & HS. Other OTTs credential will be sent automatically after registration of OTT pack.

It is mandatory to update Email ID and Mobile number both to receive subscription/facilities for OTT from Alliance Broadband.

Send an e-mail to with subject mentioned your Customer ID. Rest of the details including updated Email ID and Mobile Number at your mail body.

Validity period is depends on broadband account expiry date. Once your broadband account gets expired or you have subscribed with the package which is not a part of OTT pack, you will no longer get the services.

No, you will not get credentials of OTT while upgrading the package. Once your current package expires then you can renew your broadband account by changing the pack to OTT pack. After that you are entitled to get OTT credentials.

No, you will only receive a single OTT credential for the same email id or phone number. OTTs never support multiple accounts with the same email id or phone number. In order to get OTT credentials for all the broadband accounts, you need to register different email id and phone numbers for each broadband account.


  • P-31 Nani Gopal Roychowdhury
    Avenue, Phillips, Kolkata -700014
  • Phone: 033-7100 2000